Skip to content

How Wallace Refuse and Disposal Optimized Their Operations with Hauler Hero

In the competitive world of waste management, operational efficiency and customer satisfaction are key to staying ahead. Wallace Refuse and Disposal, a small family-owned business, discovered the power of technological advancement when they adopted Hauler Hero's innovative software. Let's delve into their success story and see how Hauler Hero helped them transform from a modest one-truck operation into a streamlined, efficient service provider.

Challenges Faced:

Wallace Refuse and Disposal started with humble beginnings, armed with just one truck and one driver. As the company grew, so did the complexity of its operations. Wendy Wallace, co-owner of the company, found herself overwhelmed with the cumbersome task of managing routes, billing, and customer service efficiently. Their existing systems were not equipped to handle the expanding scope of their operations, leading to missed pickups, billing errors, and ultimately, customer dissatisfaction.

The Hauler Hero Solution:

Realizing the need for a more robust system, Wallace Refuse and Disposal turned to Hauler Hero. Our software offered a comprehensive suite of tools designed to address the specific challenges faced by waste management companies. Key features that Wallace Refuse implemented included:

  • Drag-and-Drop Dispatching: This feature simplified the process of route planning, allowing for quick adjustments and real-time updates, which were crucial for managing their growing number of service points.
  • Real-Time Tracking: By implementing our GPS tracking capabilities, drivers could navigate more efficiently, and the back office could provide instant updates to customers, enhancing transparency and trust.
  • Automated Billing: Hauler Hero’s automated billing system streamlined their financial operations, reducing errors, and saving valuable administrative time.

Results Achieved:

The impact of implementing Hauler Hero was immediate and significant. Operational efficiency improved with smarter route planning and real-time tracking, leading to more pickups per day and less wasted time. Automated billing reduced the hours spent on financial administration, allowing Wendy and her team to focus more on customer service and business development.

Customer satisfaction soared as a result of more accurate billing and the ability to provide real-time updates on service changes and schedules. This not only retained existing customers but also attracted new ones, fostering growth and stability for Wallace Refuse and Disposal.

"Wendy Wallace, co-owner of Wallace Refuse and Disposal, shared her enthusiasm about the transformation, stating, 'Implementing Hauler Hero was a game-changer for our business. The efficiency we've gained in our operations is incredible, from routing to billing to customer service. It's like we've finally unleashed the full potential of our business.'"


Wallace Refuse and Disposal’s journey with Hauler Hero highlights the transformative power of the right technology in waste management. By embracing innovative software solutions, small businesses can achieve operational excellence and high customer satisfaction, paving the way for sustainable growth and success.

For more information on how Hauler Hero can help optimize your waste management operations, visit our blog at

Are you ready to revolutionize your waste management operations like Wallace Refuse and Disposal? Contact us today to learn more about our software solutions and how we can help your business achieve similar results.

Read the Wallace Refuse success story here.